icons in infrastructure editing toolbar missing

[robb_hodges]

Recently, our IT dept renamed my user profile in windows (I'm on windows 7). They also set the my documents folder to be shared from a central server. I lost my Normal.mxt in the process, but was able to recover it from a saved image they had. However, whenever I load ArcMap, all of the tools in both the infrastructure editing and reporting toolbars show up labeled as Missing. I have tried uninstalling and reinstalling with no success. I tried deleting all the folders that I know to be associated with it with no success.

We logged in under a fresh profile (the Admin profile...I have full admin rights on mine though) and tried installing there. I brought up ArcMap and the tools all showed up.

Does anyone have any idea what to do here?

Thanks,
Robb

[tereshenkov]

Hi Robert,

Maybe it is a good time to issue a ticket with Esri Tech Support. You could also publish on the http://forums.arcgis.com/forums/5-Ar...esktop-General and http://forums.arcgis.com/forums/7-Ar...-Configuration where you can get more people looking at your problem.

[MikeMillerGIS]

Robb,
I will have to agree with Alexey, please log a tech support incident. They are best prepared to handle these situations.

[robb_hodges]

Thank you both. I've gone ahead and filled out an incident report. I will post the results here.

[robb_hodges]

It appears as though it has something to do with me getting switched to a roaming profile. Still not sure how to fix it, but I've figured out that if I log in via my local profile, all is well again.