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Thread: Printing Issue from ArcGIS Online Map Application

  1. #1
    IT/GIS Dept Town of Brookline
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    Post Printing Issue from ArcGIS Online Map Application

    Hello everyone,

    I created a map application using ArcGIS Online template ( Basic Viewer) which has printing functionality. But print is not working. I thought of browser issue and tried to print in different browser, still no luck. Here is URL for map application;

    http://www.arcgis.com/apps/OnePane/b...e1472c795b0847

    One more question, is there way to make "Details" tab as a default instead " Legend" in Basic Viewer template?

    Thanks

  2. #2
    Mike Minami

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    Default Re: Printing Issue from ArcGIS Online Map Application

    I can reproduce the problem with your application. We are looking into it.

    Thanks,

    Mike

  3. #3
    IT/GIS Dept Town of Brookline
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    Default Re: Printing Issue from ArcGIS Online Map Application

    That would be great help !

    Thanks Mike.

  4. #4
    Charles Hofmann
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    Default Re: Printing Issue from ArcGIS Online Map Application

    Any luck in setting the "Details" tab to be the default in the Basic Viewer?

    I've downloaded the template and spent some time looking through the code, but really don't know where to start when it comes to customizing that.

    Thanks!

    Charlie

  5. #5
    Kelly Hutchins

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    Default Re: Printing Issue from ArcGIS Online Map Application

    Charlie,

    The easiest way to make the detail panel the default is to find the following code snippet (~ line 630 of layout.js)

    Code:
      if (configOptions.displaylegend == 'true' || configOptions.displaylegend === true) {
        addLegend(layerInfo);
      }
    and move them to approx line 598 - just above the code that adds the details button and panel

    <!-- ADD LEGEND CODE HERE -->
    Code:
      //Add the Detail button and panel
      if ((configOptions.displaydetails === 'true' || configOptions.displaydetails === true) && configOptions.description !== "") {
    
    ......

  6. #6
    Kelly Hutchins

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    Default Re: Printing Issue from ArcGIS Online Map Application

    The printing problem is a bug that will be fixed in the next release.

    Kelly

  7. #7
    Charles Hofmann
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    Default Re: Printing Issue from ArcGIS Online Map Application

    Kelly,

    It worked like a charm! Thank you!

    Charlie

  8. #8
    IT/GIS Dept Town of Brookline
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    Default Re: Printing Issue from ArcGIS Online Map Application

    Thanks Kelly,

    Line placement of code was really helpful to set a default tab. Now, my question is how one can showcase the customized map apps into Public Map Gallery 1.3.1.

    Regards

  9. #9
    Michael Klein
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    Default Re: Printing Issue from ArcGIS Online Map Application

    Quote Originally Posted by Kelly View Post
    The printing problem is a bug that will be fixed in the next release.

    Kelly
    Hi. I'd like to use the Printing functionality also. I'll keep watching this tread for news of the next release with a working Printing button.
    Thanks.

  10. #10
    Bryan Debus
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    Angry Re: Printing Issue from ArcGIS Online Map Application

    Quote Originally Posted by Kelly View Post
    The printing problem is a bug that will be fixed in the next release.

    Kelly
    Well, it looks like there has been a new release... and the printing STILL doesn't work in Firefox or IE8 with an AGOL hosted Web Application.
    FAIL

  11. #11
    Kelly Hutchins

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    Default Re: Printing Issue from ArcGIS Online Map Application

    I ran a quick test and printing works for me in both IE8 and Firefox. Can you provide more details about the problem you are seeing? For example, does it only happen with a particular map?

    Quote Originally Posted by bdebus View Post
    Well, it looks like there has been a new release... and the printing STILL doesn't work in Firefox or IE8 with an AGOL hosted Web Application.
    FAIL

  12. #12
    Bryan Debus
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    Default Re: Printing Issue from ArcGIS Online Map Application

    Quote Originally Posted by Kelly View Post
    I ran a quick test and printing works for me in both IE8 and Firefox. Can you provide more details about the problem you are seeing? For example, does it only happen with a particular map?
    The Web Mapping Application is pretty typical, there's probably an Esri print server that the application utilizes and conflicts with our Web Proxy/Firewall? I just tried it with another Web Map App that uses only AGOL hosted services, same thing. It DOES print using the AGOL Viewer (items in My Contents with the Web Map type) but not with maps that have been Shared and turned into an AGOL hosted Web Mapping Application. When trying to print in the Web Map App, I used Firebug to see what was going on (see image).
    The Request:
    Code:
    http://dte.maps.arcgis.com/sharing/proxy?http://utility.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task/execute
    Returned:
    Code:
    500 Internal Server Error
    Click image for larger version

Name:	6-14-2012 1-09-03 PM.jpg
Views:	92
Size:	124.9 KB
ID:	15227

  13. #13
    Clint Garrison
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    Red face Re: Printing Issue from ArcGIS Online Map Application

    I found when I hit print, it takes a few seconds, then the word Printout appears. I hit that and a new window appears with my print.

  14. #14
    Nathan Boon
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    Default Re: Printing Issue from ArcGIS Online Map Application

    I have tried printing a map from My Content with Firefox 18 and IE9 when signed in to argis.com; I've also tried printing the same map from the public link when signed out, also using both Firefox 18 and IE9. I consistently get the error message "An error occurred while creating the printed map."

    The map layers all come from shapefiles I uploaded from my desktop.

    I can successfully print other maps using the print button like the featured "Alaska DEC Japan Tsunami Debris Survey"

    I am a public, free-version user, and don't have any advanced subscriptions. Do I need to upgrade in order to print? Is there a known fix?
    Attached Thumbnails Attached Thumbnails Click image for larger version

Name:	error.png‎
Views:	80
Size:	49.2 KB
ID:	22091  

  15. #15
    Mike Minami

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    Default Re: Printing Issue from ArcGIS Online Map Application

    @naboon

    Can you share your web map so we can take a look?

    Thanks,

    Mike

  16. #16
    Nathan Boon
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    Default Re: Printing Issue from ArcGIS Online Map Application


  17. #17
    Nathan Boon
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    Default Re: Printing Issue from ArcGIS Online Map Application

    Hi, anyone get a chance to look at this map and successfully print?

    Thanks!

  18. #18
    Mike Minami

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    Default Re: Printing Issue from ArcGIS Online Map Application

    We'll take a look...

    Thanks,

    Mike

  19. #19
    Doug Campbell
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    Default Re: Printing Issue from ArcGIS Online Map Application

    I am also having trouble with the printing routine. Got a complaint just today. User can print map where all backgrounds and services are on arcgis.com but not if any are behind our firewall. Has any progress been made on this issue?

  20. #20
    Mike Minami

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    Default Re: Printing Issue from ArcGIS Online Map Application

    @naboon,

    Sorry it has taken so long for this...I suspect there is just too much data stored in the map that it overwhelms the browser.

    Mike

  21. #21
    darryl klassen
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    Default Re: Printing Issue from ArcGIS Online Map Application

    Hey Mike,
    is there any way around this issue?
    "Sorry it has taken so long for this...I suspect there is just too much data stored in the map that it overwhelms the browser. "

    I am having the same issue. My map has 2 layers from a map service on my ArcGIS Server.

  22. #22
    Shawn Carson
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    Default Re: Printing Issue from ArcGIS Online Map Application

    I think Zapper identified the issue. (At least for me.)

    I use a service in a Web Map that is not publicly exposed, Print does not work.
    I use a service in a Web Map that is publicly exposed, Print works.

    I add these services using the ADD-->Add Layer from Web...

    Since the Print service (in the cloud) can't see a service in the Web Map, Print breaks(?).

    When I say "publicly exposed" I mean I can access the layer/service from my home computer, etc. These services were created
    using ArcGIS Server and are hosted on our public facing server that serves up our public facing web apps, etc.

  23. #23
    Mike Minami

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    Default Re: Printing Issue from ArcGIS Online Map Application

    Yes, ArcGIS Online can't print layers based on services that are behind a firewall. You can view such services in the browser, if your browser is also running behind the firewall. This is because the browser resolves the URL to the internal service and doesn't pass through ArcGIS Online servers. However, as soon as you try to print, it does pass through ArcGIS Online servers, and thus must be externally available on the web.

    Thanks,

    Mike

  24. #24
    Darryl Klassen
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    Default Re: Printing Issue from ArcGIS Online Map Application

    Quote Originally Posted by mikem View Post
    I can reproduce the problem with your application. We are looking into it.

    Thanks,

    Mike
    I am having a similar problem. I have create a basic webmapping application with ArcGIS online and cannot use the print button option. I select Print - and then the page size option. It says printing, then nothing happens. Any help would be great. Here is a link to the application.

    http://kamloops.maps.arcgis.com/apps/OnePane/basicviewer/index.html?appid=0bcc7fe289bf4881b36acdb56c68177d

    Thanks

  25. #25
    joris frenkel
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    Default Re: Printing Issue from ArcGIS Online Map Application

    Quote Originally Posted by mikem View Post
    @naboon,

    Sorry it has taken so long for this...I suspect there is just too much data stored in the map that it overwhelms the browser.

    Mike
    It seems I'm having this same problem. When zooming in to a smaller area, the print succeeds, but zoomed out, it says 'Printing' but then nothing happens. Could you enlighten a bit more on this? Is the print processing done client side?

    I would like to add that I succeeded once in printing the whole map. This was just after installing a Firefox update. I emptied the history to try to repeat this, but no luck.

    Joris Frenkel, Staatsbosbeheer, the Netherlands

  26. #26
    David Major
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    Default Re: Printing Issue from ArcGIS Online Map Application

    I have a similar issue. I have cached ArcGIS Server 10.1 REST service layers added in ArcGIS Online, then displayed on a map. The map prints okay (though slow) when I turn off the parcel layer or zoom way in so there is less data to psuh. But even at a scale of 1:10k it has a print error with the detailed parcel layer on. A more general land use layer works fine. Tried in Chrome and IE 10.

    David

  27. #27
    David Major
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    Default Re: Printing Issue from ArcGIS Online Map Application

    Quote Originally Posted by dmajor View Post
    But even at a scale of 1:10k it has a print error with the detailed parcel layer on. A more general land use layer works fine.
    For me anyways, I fixed this by changing the print service in ArcGIS Online from the default one to the print web map service on my ArcGIS Server, as per http://resources.arcgis.com/en/help/...000000ts000000

    Now the detailed data prints just fine.

    David

  28. #28
    Margaret Montgomery
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    Default Re: Printing Issue from ArcGIS Online Map Application

    Our city website is hosted by ArcGIS Online (Basic Viewer) and just recently noticed an issue with the Print functionality. When zoomed out (less detail), print is usually no problem (albeit slow). When zoomed in (parcel boundaries, imagery, etc), the print functionality does not seem to work. Sometimes the page indicates that it is "Printing" and then nothing happens (does not change to "Printout"). Other times the Printing message changes to "Printout" but the link takes us to an Error page Click image for larger version

Name:	ESRI_invalidURL.JPG
Views:	24
Size:	31.1 KB
ID:	30381

    When I turn data heavy layers on/off (imagery, parcel boundaries, etc), I still cannot print. Additionally, I cannot consistently replicate when I will get the error page so I can't pinpoint when/if the basemap is a problem.

    We did not previously notice a problem with the Print services.

    Any help is appreciated.

    Thank you!
    Margaret

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