Printing Issue from ArcGIS Online Map Application

[Town-of-Brookline.MA]

Hello everyone,

I created a map application using ArcGIS Online template ( Basic Viewer) which has printing functionality. But print is not working. I thought of browser issue and tried to print in different browser, still no luck. Here is URL for map application;

http://www.arcgis.com/apps/OnePane/b...e1472c795b0847

One more question, is there way to make "Details" tab as a default instead " Legend" in Basic Viewer template?

Thanks

[mikem]

I can reproduce the problem with your application. We are looking into it.

Thanks,

Mike

[Town-of-Brookline.MA]

That would be great help !

Thanks Mike.

[chofmann11]

Any luck in setting the "Details" tab to be the default in the Basic Viewer?

I've downloaded the template and spent some time looking through the code, but really don't know where to start when it comes to customizing that.

Thanks!

Charlie

[Kelly]

Charlie,

The easiest way to make the detail panel the default is to find the following code snippet (~ line 630 of layout.js)

  if (configOptions.displaylegend == 'true' || configOptions.displaylegend === true) {
    addLegend(layerInfo);
  }

and move them to approx line 598 - just above the code that adds the details button and panel

<!-- ADD LEGEND CODE HERE -->

  //Add the Detail button and panel
  if ((configOptions.displaydetails === 'true' || configOptions.displaydetails === true) && configOptions.description !== "") {

......

[Kelly]

The printing problem is a bug that will be fixed in the next release.

Kelly

[chofmann11]

Kelly,

It worked like a charm! Thank you!

Charlie

[Town-of-Brookline.MA]

Thanks Kelly,

Line placement of code was really helpful to set a default tab. Now, my question is how one can showcase the customized map apps into Public Map Gallery 1.3.1.

Regards

[beardogklein]

The printing problem is a bug that will be fixed in the next release.

Kelly

Hi. I'd like to use the Printing functionality also. I'll keep watching this tread for news of the next release with a working Printing button.
Thanks.

[bdebus]

The printing problem is a bug that will be fixed in the next release.

Kelly

Well, it looks like there has been a new release... and the printing STILL doesn't work in Firefox or IE8 with an AGOL hosted Web Application.
FAIL

[Kelly]

I ran a quick test and printing works for me in both IE8 and Firefox. Can you provide more details about the problem you are seeing? For example, does it only happen with a particular map?

Well, it looks like there has been a new release... and the printing STILL doesn't work in Firefox or IE8 with an AGOL hosted Web Application.
FAIL

[bdebus]

I ran a quick test and printing works for me in both IE8 and Firefox. Can you provide more details about the problem you are seeing? For example, does it only happen with a particular map?

The Web Mapping Application is pretty typical, there's probably an Esri print server that the application utilizes and conflicts with our Web Proxy/Firewall? I just tried it with another Web Map App that uses only AGOL hosted services, same thing. It DOES print using the AGOL Viewer (items in My Contents with the Web Map type) but not with maps that have been Shared and turned into an AGOL hosted Web Mapping Application. When trying to print in the Web Map App, I used Firebug to see what was going on (see image).
The Request:

http://dte.maps.arcgis.com/sharing/proxy?http://utility.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task/execute

Returned:

500 Internal Server Error

[jnrgeo]

I found when I hit print, it takes a few seconds, then the word Printout appears. I hit that and a new window appears with my print.

[naboon]

I have tried printing a map from My Content with Firefox 18 and IE9 when signed in to argis.com; I've also tried printing the same map from the public link when signed out, also using both Firefox 18 and IE9. I consistently get the error message "An error occurred while creating the printed map."

The map layers all come from shapefiles I uploaded from my desktop.

I can successfully print other maps using the print button like the featured "Alaska DEC Japan Tsunami Debris Survey"

I am a public, free-version user, and don't have any advanced subscriptions. Do I need to upgrade in order to print? Is there a known fix?

[mikem]

@naboon

Can you share your web map so we can take a look?

Thanks,

Mike

[naboon]

The map can be accessed here: http://www.arcgis.com/home/item.html...4b820fc4a37703

[naboon]

Hi, anyone get a chance to look at this map and successfully print?

Thanks!

[mikem]

We'll take a look...

Thanks,

Mike

[zapper]

I am also having trouble with the printing routine. Got a complaint just today. User can print map where all backgrounds and services are on arcgis.com but not if any are behind our firewall. Has any progress been made on this issue?

[mikem]

@naboon,

Sorry it has taken so long for this...I suspect there is just too much data stored in the map that it overwhelms the browser.

Mike