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Thread: HELP ME :) ArcGIS Explorer + Vista Home 32Bit

  1. #1
    Michael Agnes
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    Default HELP ME :) ArcGIS Explorer + Vista Home 32Bit

    Hello:

    I have tried several times to install and run ArcGIS Explorer on my laptop and the closest I get is the ESRI Splash Screen and Frame for Explorer and it falls down Dead. Is there a log file that tracks the cause of death ?


    Here is my configuration.... Any and all help appreciated.

    Mike



    1- I have;
    Microsoft .NET 3.5 SP1 and .NET 4
    JAVA 6 Update 7 and 31
    MSXML 4.0 SP2 Parser and SDK
    Current Drivers for Video Card

    2- I have tried
    Current Build and past builds
    Online Version works fine


    3- I have run the Can you Run it test - Results below

    Os is Vista Home Dition 32 Bit
    PC is Dell Inpriron

    You Have: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz
    PASS

    CPU
    Recommended: Intel Core Duo, SSE2 (or greater) Pentium 4 or Xeon Processors
    You Have: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz
    PASS

    CPU Speed
    Recommended: 2.4 GHz
    You Have: 2.0 GHz Performance Rated at: 3.30 GHz
    PASS

    RAM
    Recommended: 2 GB
    You Have: 3.5 GB
    PASS

    OS
    Recommended: Windows XP minimum SP2, Windows Server 2003 minimum SP1, Windows Vista minimum SP1, Windows Server 2008 or Windows 7
    You Have: Microsoft Windows Vista Home Basic Edition Service Pack 2 (build 6002), 32-bit
    PASS

    Video Card
    Recommended: 256 MB video card with Pixel & Vertex Shader 3.0
    You Have: Mobile Intel(R) 4 Series Express Chipset Family
    PASS

    Features: Recommended attributes of your Video Card
    Required You Have
    Video RAM 256 MB 1.5 GB
    3D Yes Yes
    Hardware T&L Yes Yes
    Pixel Shader version 3.0 4.0
    Vertex Shader version 3.0 4.0

    Free Disk Space
    Recommended: 198 MB
    You Have: 20.2 GB
    PASS

  2. #2

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    Default Re: HELP ME :) ArcGIS Explorer + Vista Home 32Bit

    I have a similar problem with the same platform. The display window within ArcGIS Explorer is transparent to my desktop! Just got off of the phone with tech support. No solution yet (currently waiting for a call back). I suppose there is some comfort in learning that I am not the only one experiencing the display problem on a Vista machine.

  3. #3
    Gregory Ross
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    Default Re: HELP ME :) ArcGIS Explorer + Vista Home 32Bit

    Did you run the install as an administrator?
    Gregory Ross

    "Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Clint Eastwood in Gran Torino

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